Returns & Refunds

Frasers Washing wants you to be happy with your purchase. This policy explains when returns and refunds are available for products purchased through our online store.

Change-of-Mind Returns

We accept eligible change-of-mind returns within 14 days of purchase.

To be eligible for a change-of-mind return, the product must be unused and in its original saleable condition.

Please contact Frasers Washing before sending any product back so we can provide the appropriate return instructions.

Faulty or Damaged Products

If your product arrives faulty or damaged, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue.

Where a product is confirmed to be faulty or damaged, we will arrange an appropriate remedy, which may include a replacement or refund.

How to Request a Return

Please contact us before returning a product.

Phone: 021 288 5090
Email: fraserswashing@gmail.com

Please include your order details and explain the reason for your return.

Refunds

Where a refund is approved, the refund will be processed to the original payment method where possible.

Refund processing times can vary depending on your payment provider or bank.

Return Shipping

Please contact us before arranging the return of any product so we can confirm the appropriate return process and whether return shipping costs apply.

Contact Us

Frasers Washing
194 Old Titirangi Road
Auckland 0604
New Zealand

Phone: 021 288 5090
Email: fraserswashing@gmail.com