021 288 5090

Return & Refund Policy

At Frasers Washing, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, in original condition, and in original packaging.

• To request a return, email fraserswashing@gmail.com with your order number and reason for return.

Refunds

• Approved refunds will be issued to your original payment method within 5–7 business days after we receive the returned item.

• Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

• We replace items only if they’re defective or damaged. Please contact us with details and photos of the issue.

Shipping Information

We offer fast and reliable shipping across New Zealand.

Shipping Rates​

• Free Shipping Nationwide.

Processing & Delivery

• Orders are typically dispatched within 1–2 business days.

• Delivery times are generally 2–5 business days, depending on your location.

• Rural and remote areas may take longer.

Order Tracking

• A tracking link will be provided via email once your order has shipped.
   

Need Help?
Reach out anytime at fraserswashing@gmail.com.